Suburban Domains
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Privacy Statement


Welcome to SuburbanDomains.com.au (the "Site"). This website is the property of Gogas Pty Ltd, trading as Suburban Domains®.


1. Commitment to Privacy
Suburban Domains® is committed to providing access to services and information online in a manner that respects and protects your privacy. We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site ("Guests") who visit without transacting business and those users who register to transact business (“Subscribers”) on the Site and make use of the various services and products offered by Suburban Domains®.


2. Scope
This statement applies only to information collected by this Site.


3. Intended use of site by persons over 18 years.
This Site is not directed at children. Visitors and Authorized Customers are required to be eighteen years or older.


4. Information collected from a Guest and/or Subscriber.
Our web server automatically recognizes the Internet domain and IP address from which you accessed our Site, the date and time of your visit, and the pages you visited on our Site, as well as information automatically forwarded by your browser. This information is used to help us understand aggregate uses of our Site, track usage trends, and improve our services. Web logs may also be used for system problem monitoring and maintenance.

SuburbanDomains.com.au uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyses trends, administer the Site, track a user's movement and use, and gather broad demographic information.


5. Information collected from a Subscriber.
In order to use any product or service offered by this Site, you must first login and create a new account. During this process you are requested to provide the following information:
  • An email address and password
  • Business name, business address, ABN/ACN number, phone and fax number.
  • A shipping address (if different to business address)
  • Primary users name, date of birth, answer to a security question, phone number and mobile number
  • If applicable, a Secondary users name, date of birth and an answer to security question
  • Credit card details and/or bank account details.
This information, either business or personal, is voluntarily provided by you and we recommend that you update it regularly, to ensure its accuracy at all times. If you choose to provide information about a Secondary user, we rely on you to inform the nominated person that you are providing their personal information on our Site and advise them that we can be contacted for further information.


6. Use of information collected.
All the information collected on our Site is used to enable Suburban Domains® to provide you with the products and services you have requested and to assist us improve our products and services. If you choose not to provide certain information, we may not be able to provide you with the products and services you require, or a high level of service. The information collected is used:
  • to verify your identity;
  • to assist you to subscribe to our products and services;
  • to customise and/or edit your account;
  • to customise and/or edit your subscribed website content;
  • for essential communications, such as confirmation emails, account information, promotional emails and critical service details;
  • for billing purposes and to fill your orders;
  • to contact you if we have trouble processing an order or payment;
  • to process a payment transaction you are authorizing;
  • to set up a payment schedule for your account;
  • to conduct appropriate checks for credit-worthiness and for fraud;
  • to prevent and detect any misuse of, or fraudulent activities involving the Site;
  • to contact you about the products or services on our Site in which you have expressed interest;
  • to respond to your requests;
  • to maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.

Sharing information collected.
Suburban Domains® does not share any information with third parties for any unknown or unrelated uses. Suburban Domains® will not share information except:
  • as required by law;
  • as necessary to protect our interests;
  • in accordance with your consent to store, transmit and process transactions securely by an associated third party;
  • to make authorised periodic payments by an associated third party;
  • when reasonably necessary to protect the safety of our Subscribers;
  • to set up and edit mailing systems;.
  • to your authorised representatives or legal advisers (when requested by you to do so);
  • to credit-reporting and fraud-checking agencies;
  • to our professional advisers, including our accountants, auditors and lawyers;
  • to government and regulatory authorities and other organisations, as required or authorised by law;
  • to organizations who manage our business and Site, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables)
Suburban Domains® takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.


8. Accuracy of collected and stored information.
Suburban Domains® takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the timely information you provide. If your information changes, you may correct or update it once you log in and access the “My Account Edit” page on this Site. Alternatively, you may email us and we will update your details.


9. Information security.
Suburban Domains® is committed to ensuring the security of all information collected on the Site. We have put in place reasonable physical, technical, and administrative safeguards designed to prevent unauthorized access to, or use of, the information collected online. The business and personal information collected is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information.

Suburban Domains® has contracted with third parties that have met industry-standards for security to take in necessary data, such as credit card information, to store, transmit and process transactions securely. Sensitive information, such as credit card numbers are protected by encryption using secure socket layer technology (SSL) to protect information sent over the Internet.

Suburban Domains® follows generally accepted industry standards to protect personal information which is submitted, both during transmission and after it is received. However, no method of transmission over the Internet, or method of electronic storage, is 100 % secure. Therefore, whilst we strive to use commercially acceptable means to protect personal information, we cannot utterly guarantee its security.


10. Cookies
Our Site uses cookie technology. Cookies are an industry standard and most major websites use them. Cookies are small text files that many websites transfer to a user’s computer to enable the Site to remember their preferences or to provide continual authentication. The information contained in a cookie typically includes information collected automatically by the web server and/or information provided voluntarily by the user. The user controls, via their computer’s operating system, whether cookies will be accepted and, if so, how they will be handled (for example, deleted or saved). Should you, “the user”, choose to block cookies, it will not affect the functionality of this Site; however it may affect the functionality of other sites you visit.


11. Links to other websites.
This Site may contain links to other websites not affiliated with Suburban Domains®. Please note that when you click on one of these links, you are moving to another website. Suburban Domains® is not responsible for the privacy practices of these other sites, therefore, we encourage you to read the privacy statements of these linked sites for assurance that their practices safeguard your privacy.


12. Changes to Privacy Statement
We reserve the right to modify this privacy statement at any time, so we recommend that you review it regularly. Changes to this privacy statement will be posted on this web page.


13. Prohibition.
Any unauthorized duplication or publication of any materials from this Site is expressly prohibited.


14. Contact Us
We welcome suggestions and questions about our privacy statement. Please send them to enquiries@suburbandomains.com.au.
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